Passenger Operations

Delay Repay compensation

Delay Repay compensation

Dear passengers, please note that JSC “Georgian Railway” has compensation procedures for delayed passenger trains, adopted by the Minister of Economy and Sustainable Development of Georgia, Decree No. 1-1 / 586 of December 29, 2017 establishing rights and obligations for rail passengers.

Delay Repay compensation:

Railway passengers can claim Delay repay compensation minimum 25% if a train is delayed by 60 to 119 minutes and minimum 50 % of the ticket price for a delay of 120 minutes and more.

The electronically completed “Passenger Request Form” can be submitted to the following e-mail address:, and the printed version may be submitted in a convenient place for the passenger:  the official legal address of JSC “Georgian Railway” (Tbilisi, N15 Tamar Mepe Ave.) as well as passenger service centers.