Passenger Information

Purchase of the Travel Documents (Tickets)

Sale of travel documents (tickets) (including returned tickets) starts 40 days prior to the train departure at the railway stations' ticket offices,  and Batumi (5 Mazniashvili Street). While purchasing the travel documents, the passenger is obliged to submit their ID, and the birth certificate for the passengers bellow the age of 14. 

For the passenger safety, the computer system suspends registration of the travel documents 10 minutes prior to the train departure. 

In case of loss or damage of the travel documents, it will not be reinstated or renewed, as well as the price of the document is not the subject of reimbursement.

Terms of Travel Documents (Tickets) return

Unused travel documents (tickets) will be returned to the ticket sales offices only by the registered persons after submitting corresponding ID cards. 

If time left before the train departure is: 

15 hours – the amount to be deducted from the total travel price – 0%. 

Less than 15 hours – 15%

Less than 4 hours – 30%

Unused travel documents can be returned no later than 3 hours after the train departure. 

Transportation of tourist and passenger organized groups. 

Transportation of the particular groups of passengers (10 people and more) is performed according to the customer's application and purchased travel documents (tickets).

Application for the train seats' allocation should be presented no later than 18 days prior to the train departure, which is to be signed by the manager and certified with the organization stamp.

The application should include:

1. Name of the customer organization (enterprise);

2. Number of seats required;

3. The train number and the coach category;

4. Date of departure;

5. Place of destination:

The customer organization is to purchase the requested travel documents and pay the relevant fee (the payment can be performed in cash or by bank transfer) no later than 12 days prior to the train departure, otherwise the application will be canceled and the seats will be released for sale. 

Terms of Traveling

Passengers are permitted to the train only by presenting travel document (ticket) and ID card.

One child under the age of 5 is allowed to travel cost free with the passenger if he/she does not occupy a separate seat.

If a child under the age of 5 occupies a separate seat, than he/she is required to have relevant children's travel document. 

In case of more than one child under the age of 5 or for children of age between 5 to 10, traveling with passengers, are required to have children's travel documents.

Children above the age of 10 travel under the same terms of adolescent passengers.

The passengers are obliged to have travel documents (tickets) and ID cards, and keep them during the travel and present them when required.

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